This training will help branch welfare officers (BWOs) to:
Understand their role and the confidentiality it involves.
Understand the ‘There for You’ UNISON Welfare charity structure and staff responsibilities.
Understand the application process and areas where welfare can assist members.
Develop influencing and communication skills and practice active listening.
Promote ‘There for You’ to managers and as a part of recruitment drives.
Practice presentation skills and to handle problems in an assertive manner.
Understand the importance of promoting and publicising 'There for You'.
There is also a short introductory e note module that can be taken before the course begins. You can access this via http://e-learning.unison.org.uk
No fee for attending this course
Branch Officer Courses