Welfare Officer Training





This training will help branch welfare officers (BWOs) to: 

  • Understand their role and the confidentiality it involves. 

  • Understand the ‘There for You’ UNISON Welfare charity structure and staff responsibilities. 

  • Understand the application process and areas where welfare can assist members.

  • Develop influencing and communication skills and practice active listening. 

  • Promote ‘There for You’ to managers and as a part of recruitment drives. 

  • Practice presentation skills and to handle problems in an assertive manner. 

  • Understand the importance of promoting and publicising 'There for You'.

There is also a short introductory e note module that can be taken before the course begins. You can access this via http://e-learning.unison.org.uk


No fee for attending this course

Course Code:


Course Type:

Branch Officer Courses